Terms of Service

Last updated: 9 April 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the BOO Soft platform, including BOO Workspace, related websites, applications, companion tools, integrations and associated services (together, the "Services").

These Terms form a binding agreement between you and BOO Studio Pty Ltd (ACN 624 302 469 / ABN 362 430 2469), trading as BOO Soft ("BOO Soft", "we", "us", "our"), unless a different BOO entity is expressly identified in an order form, proposal or other written agreement. BOO Soft is part of the BOO Group of companies.

By accessing or using the Services, you agree to these Terms. If you use the Services on behalf of a company or other organisation, you represent that you have authority to bind that organisation, and "you" includes that organisation.

2. Eligibility and Acceptable Authority

You may only use the Services if:

(a) you are at least 18 years old;

(b) you can form a legally binding agreement;

(c) you are not prohibited from using the Services under applicable law; and

(d) if acting for an organisation, you are authorised to do so.

3. Services

BOO Soft provides a work-management and collaboration platform that may include accounts, workspaces, boards, tasks, documents, comments, discussions, meetings, uploads, notifications, integrations, reporting and related productivity features.

We may update, improve, replace or discontinue features from time to time. If you are on a paid plan and a change materially reduces core functionality, we will act reasonably and in accordance with any applicable written commercial agreement.

4. Accounts and Security

You are responsible for:

(a) providing accurate account information;

(b) keeping login credentials confidential;

(c) all activity that occurs under your account, except to the extent caused by our breach; and

(d) promptly notifying us of any suspected unauthorised use or security incident.

We may require certain security measures, including multi-factor authentication, password controls or domain verification, where appropriate.

5. Customer Data and User Content

"Customer Data" means information, files, documents, messages, task content, meeting materials and other content submitted to the Services by or for you.

You retain ownership of your Customer Data. You grant BOO Soft a non-exclusive, worldwide, limited licence to host, copy, transmit, process, adapt and display Customer Data only as reasonably necessary to:

(a) provide the Services;

(b) maintain security and service functionality;

(c) prevent abuse;

(d) comply with law; and

(e) enforce these Terms.

You are responsible for ensuring that you have all rights, consents and permissions needed for Customer Data and for your use of the Services.

6. Acceptable Use

You must not, and must not permit others to:

(a) use the Services unlawfully or in breach of another person's rights;

(b) upload or transmit malicious code, spyware or harmful material;

(c) interfere with the security, integrity or operation of the Services;

(d) attempt to gain unauthorised access to accounts, systems or data;

(e) reverse engineer, decompile or attempt to extract source code except where the law cannot be excluded;

(f) use the Services to send spam or unlawful marketing communications in breach of the Spam Act 2003 (Cth) or equivalent legislation in any applicable jurisdiction;

(g) upload content that is defamatory, infringing, deceptive, abusive or otherwise unlawful;

(h) use the Services to build a competing product through unauthorised scraping, harvesting or systematic extraction; and

(i) misuse recording, meeting, notification or integration features in a way that breaches privacy, surveillance, employment or communications laws.

We may suspend access where reasonably necessary to investigate misuse, protect the Services or comply with law. Where practicable, we will provide notice before or promptly after any suspension, and explain the reason.

7. Privacy

Our handling of personal information is described in the BOO Group Privacy Policy, available at: https://boogroup.com.au/legal-center/privacy-policy

For information about the cookies we use, please refer to our Cookies Policy, available at: https://boosoft.com.au/legal/cookies-policy

You are responsible for providing any notices and obtaining any consents required from your personnel, end users or other individuals whose information you submit to the Services. For the avoidance of doubt, where you submit Personal Data (as defined in our Privacy Policy) to the Services on behalf of third parties, you warrant that you have obtained all necessary consents or have a lawful basis for doing so.

8. Integrations and Third-Party Services

The Services may interoperate with third-party products or services. Your use of those third-party services is governed by their own terms and privacy policies.

BOO Soft is not responsible for third-party products or services that it does not operate, including their availability, security or data handling practices, except to the extent liability cannot lawfully be excluded.

9. Fees and Payment

If you purchase paid Services, you agree to pay applicable fees, charges, taxes and expenses set out in your order form, invoice or other commercial terms.

Unless otherwise agreed in writing:

(a) fees are stated in the quoted currency;

(b) fees are payable in advance for the subscription period;

(c) fees are non-refundable except as required by law (including the Australian Consumer Law) or expressly stated otherwise;

(d) overdue amounts may be subject to reasonable recovery action and suspension after notice; and

(e) where GST (as defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth)) is applicable, it will be added to the fees in accordance with that Act.

We may change pricing for renewal periods by giving reasonable prior notice. If payment is not received by the due date, we may charge interest on the overdue amount at the rate of the Reserve Bank of Australia cash rate plus 5% per annum, calculated daily, until payment is received in full.

10. Trial, Beta and Preview Features

We may offer trial, beta, preview or early-access features. Those features may be incomplete, changed or withdrawn at any time.

To the extent permitted by law, trial or beta features are provided "as is" without service commitments, warranties or guaranteed support.

11. Intellectual Property

BOO Soft and its licensors own all rights, title and interest in the Services, including software, user interfaces, branding, know-how, designs and related intellectual property, other than Customer Data.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the applicable term for your internal business purposes.

You must not remove proprietary notices or represent that BOO Soft materials are your own.

12. Feedback

If you provide suggestions, ideas or feedback about the Services, BOO Soft may use that feedback without restriction or compensation, provided we do not identify you publicly without permission.

13. Service Availability and Support

We will use reasonable care and skill in providing the Services. We do not promise that the Services will be uninterrupted, error-free or available at all times.

Maintenance, upgrades, security events, internet outages, third-party failures and other factors may affect availability.

Any service levels, support commitments or uptime commitments only apply if expressly set out in a separate written agreement.

14. Suspension and Termination

We may suspend or terminate access to all or part of the Services if:

(a) you materially breach these Terms;

(b) fees remain overdue after notice where applicable;

(c) your use creates a security, legal or operational risk; or

(d) we are required to do so by law.

You may stop using the Services at any time. If you are on a paid plan, termination rights, notice periods and post-termination access may also be governed by your order form or other written agreement.

On termination, your right to use the Services ends immediately. We will use reasonable endeavours to make your Customer Data available for export for a period of 30 days following termination, after which we may delete your Customer Data in accordance with our Privacy Policy and any applicable data retention obligations.

Provisions that by nature should survive will continue, including provisions on payment, intellectual property, confidentiality, liability and dispute resolution.

15. Australian Consumer Law and Non-Excludable Rights

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory guarantee, non-excludable right or remedy you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) ("ACL") or any other applicable law.

Where the ACL implies a condition, warranty or guarantee into these Terms and that law permits us to limit our remedy, our liability for breach of that non-excludable term is limited, at our option, to:

(a) supplying the Services again; or

(b) paying the cost of having the Services supplied again,

but only to the extent that limitation is lawful.

16. Warranties Disclaimer

Except as expressly set out in these Terms, a written agreement, or as required by law, the Services are provided "as is" and "as available".

To the maximum extent permitted by law, we disclaim all implied warranties, representations and conditions, including merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that:

(a) the Services will meet every requirement or achieve every intended outcome;

(b) the Services will be uninterrupted or error-free;

(c) all data loss, corruption or security incidents can be prevented; or

(d) third-party integrations will remain available or compatible.

17. Limitation of Liability

To the maximum extent permitted by law:

(a) neither party is liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, goodwill, business opportunity, anticipated savings or data; and

(b) BOO Soft's aggregate liability arising out of or in connection with the Services or these Terms is limited to the fees paid by you for the affected Services during the 12 months before the event giving rise to the claim.

The limitations above do not apply to:

(c) liability that cannot lawfully be limited or excluded (including under the ACL);

(d) your payment obligations;

(e) your misuse of the Services or infringement of our intellectual property rights; or

(f) either party's fraud or wilful misconduct.

18. Indemnity

You indemnify BOO Soft, its related bodies corporate, affiliates, employees, agents and licensors against losses, claims, damages, liabilities and costs (including legal fees on a reasonable basis) arising from:

(a) your breach of these Terms;

(b) your unlawful use of the Services; and

(c) Customer Data or materials you submit that infringe rights or break the law.

This clause applies only to the extent the loss was caused by you or those you authorise.

19. Confidentiality

Each party must protect the other party's confidential information using reasonable care and may use it only as needed to perform under these Terms, exercise rights, or comply with law.

Confidential information does not include information that is public through no breach, already lawfully known, independently developed, or lawfully received from a third party without duty of confidence.

20. Force Majeure

Neither party will be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is due to a Force Majeure Event.

A "Force Majeure Event" means any event beyond a party's reasonable control that could not have been prevented or mitigated by reasonable diligence, including forces of nature, natural disasters, acts of terrorism, epidemic, pandemic, cyberattacks, infrastructure provider outages, telecommunications failures, industrial action, and action or inaction by a government agency.

The party affected by a Force Majeure Event must promptly notify the other party in writing and use reasonable endeavours to mitigate its effects. If a Force Majeure Event continues for more than 90 days, either party may terminate these Terms (to the extent affected by the Force Majeure Event) by giving written notice to the other party.

21. Dispute Resolution

(a) Compulsory: If a dispute arises out of or relates to these Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

(b) Notice: A party claiming a dispute ("Dispute") has arisen under these Terms must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

(c) Resolution: On receipt of that notice ("Notice") by the other party, the parties ("Parties") must:

(i) within 14 days of the Notice, endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

(ii) if for any reason whatsoever, 14 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Law Society of NSW or his or her nominee;

(iii) the Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation, and without limiting the foregoing, undertake to pay any amounts requested by the mediator as a precondition to the mediation commencing. The Parties must each pay their own costs associated with the mediation; and

(iv) the mediation will be held in Sydney, Australia.

(d) Confidential: All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.

(e) Termination of Mediation: If 30 days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

22. Changes to the Services or Terms

We may update these Terms from time to time. If we make a material change, we will provide reasonable notice by posting the updated Terms in the Services, on our website, or by other appropriate means.

If you continue using the Services after the updated Terms take effect, you agree to the revised Terms.

23. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia, without reference to conflict of law principles.

Subject to applicable law, the parties submit to the non-exclusive jurisdiction of the courts of New South Wales, the Federal Court of Australia, and courts competent to hear appeals from them.

24. General

(a) These Terms do not create a partnership, agency, employment or fiduciary relationship.

(b) If any provision is unenforceable, the remaining provisions continue in effect.

(c) A failure to enforce a right is not a waiver.

(d) You may not assign these Terms without our prior written consent, except as part of a permitted business transfer. We may assign these Terms in connection with a merger, acquisition, corporate restructure or sale of assets.

(e) Any notice required or permitted under these Terms must be in writing and delivered to the contact details set out in clause 26 (for us) or the email address associated with your Account (for you). Notices sent by email are deemed received on the business day following transmission.

(f) These Terms, together with any applicable order form, statement of work and incorporated policies (including the Privacy Policy and Cookies Policy), form the entire agreement between the parties about the Services.

25. Related Documents

This Terms of Service should be read in conjunction with:

Where the Services have product-specific terms, supplementary terms or data processing agreements, those documents will be identified at the point of access or in your order form.

26. Contact

For legal, commercial or support enquiries about these Terms, contact: